When a customer finds themselves in the unfortunate situation of losing their key or lock combination, our Cut Lock Request process is here to help.

 

Only the current account holder can request this service.

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• Verify you have the correct account and unit by having the customer verify their mailing address, e-mail & phone # on the account.

• Verify the unit needing the lock cut matches the unit on the customer's account.

• Submit a service request in APPFolio. Use Subject Title for submission: