ART- Paying Half the Balance & Moving Out
If a customer needs to terminate their lease due to unpaid rent, they may be given the option to pay half of the balance owed and vacate the premises. This can be a viable solution for both the customer and All Purpose Storage.
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This option is offered by the Account Resolutions Team (ART) for a customer whose account is 35+days past due.
It's important to note that the customer must pay half of the entire balance and vacate their unit as described in the timeline in the document.
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In the tenant's account General Tab- click Send document via E-mail to have the customer electronically sign their form.
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If the customer is unable to sign electronically, send a request via e-mail to Senior Operations Supervisor or Operations Manager to request one be printed & mailed to the customer. Be sure to include the customer's info on the request e-mail.
Pay Half of the Balance & Move Out
Example of Pay Half & Move Out Document
