Incident Report
**INCIDENT REPORTS ARE FOR INTERNAL USE ONLY**
Example of scenario & form information that is helpful for the report
Change CP status to Filling out IR. This should not take more than 10 minutes.
Description of the Incident:
Customer called stating that when she arrived at her unit today, the latch was slightly bent and the lock appeared tampered with. She said, “It looks like someone tried to break in.” No items appear to be missing at this time. She requested that management review camera footage.
Actions Taken During the Call:
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Apologized and reassured customer
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Submitted request for camera footage review
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Advised customer to double-check inventory and send us photos and secure their unit.
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Logged request for latch repair
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Advised the customer to report to the police dept
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Advised the customer to file a claim with their homeowner's/renters or SMS Protection.
Only Upper Management will call the police/sheriff back.
It's important to understand the time frame in which the incident occured. When asking the customer when the last time they were at their unit helps us to determine that time frame.