SPAREFOOT

Sparefoot customers come to us through a secondary application, and we pay an additional fee for acquiring these customers. Because of this, it’s important to connect with them quickly and handle their accounts correctly.

Some Sparefoot customers are only eligible for promotions if they state they are aware of it at the time of move-in.
If you receive a Sparefoot phone call:
Connect with the customer immediately — within 5 minutes or less.
Action: Rent a unit, set up a reservation, or save them as a lead.
Always note the customer’s account as “Sparefoot.”

Examples below show how you can determine a Sparefoot customer and notate the account.

Sparefoot note in CUBBY

Example of Sparefoot E-mail

Example of Sparefoot Recording

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