Disrespectful Customers
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At All Purpose Storage, we have a ZERO tolerance
policy for disrespectful customers & unwarranted
behavior. It is not your duty to listen to verbal abuse,
excessive swearing, or insults as you are trying to
conduct business.
Your reaction may be to try and resolve the customers
concerns, which is appreciated!
We understand that renters can be in a very stressful time and money can be a sensitive subject, but this is a business. It's not personal. They have options.
When you feel like someone is speaking to you less than professionally,
you may use this verbiage:
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"We can have a conversation, but I will not
be staying on the line if the conversation continues to be unproductive"
If this happens:
• Please seek management to alert them of the encounter
• Please add descriptive notes on the Customer account