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• The original unit has a lock on it. 

• The original unit is not meeting the customer’s needs. 

• The original unit has been damaged. Etc. 

• The customer reports damage to the unit.

• Request customer to text or email us a photo of what they are seeing. 

• Determine the unit size & number to transfer customer to. 

• This may be a unit upsize or a unit downsize. 

• There may be a balance owed by the customer or a credit due back to the customer depending on the new unit size being selected to transfer into.  

• The system will not allow transfers if a tenant’s account has a balance. 

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