The Agreement signing is one of the most important items necessary for renting a unit. It is crucial that we get a signed agreement during the move in call. The likelihood that a customer is willing to go back, and sign the agreement later drops by 50% after the initial move in call.

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If a new customer is not able to e-sign during the move in, then we will gladly mail them one USPS at no cost, if they request on during the move in call or are a new renter.

 

Any other customer requests to have their agreement mailed to them would be a $3 fee per document mailed USPS.

 

Please remember: It is our responsibility to have the tenant sign the agreement during the move in call, so keep them on the line and let them know you will assist them with signing the document. Once the document is confirmed signed and properly filled out, please note the customer's account with a starred priority note.

 

*If a customer has more than one unit # be sure all agreements are signed for all their units and uploaded to their account.

 

Why do we want the agreement signed?​

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If a customer’s unit does not have a signed agreement on file, if their unit becomes delinquent or qualifies for auction or collections then the account cannot be processed further. This results in a total loss for the company trying to recoup any payment from this delinquent customer.

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If the agreement is not signed after two days, please contact the customer with a friendly reminder. 

"This friendly reminder to please sign our Rental/Lease agreement. I have sent a link to your e-mail. It is mandated by state law that we have a signed rental/lease agreement on file for each unit. Thank you!"

 

• Send the customer the 1st Request to Sign Document and a new agreement e-sign Link

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If the agreement is not signed after one week, please contact the customer with a firm reminder. 

"We are following up regarding needing you to review and sign the rental/lease agreement. Please refer to your e-mail for the e-sign link. Please call us if you have any questions."

 

Send the customer 2nd Request to Sign Document and A New E-Sign Agreement Link

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Going forward we are not overlocking units for unsigned agreements as of 5/8/25 

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