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Payments
6/10/24
Setting up Auto Pay
Failed Autopayment
AUTO PAY IS MANDATORY FOR NEW RENTALS
Check Payments for Business or Municipal Accounts
12/20/24
Every customer needs to be advised to utilize a credit or debit card when making payments. However business accounts may be allowed to pay by check with a pre-pay minimun month requirement.
If a business or municipaility is claiming that they can not pay using a debit or credit card and you've offered the pre-paid card option, send the account info to Senior Operations Supervisor.
Scripting to say to the customer:
"Thank you for your inquiry regarding the method of payment. I will ask my supervisor if we can still accept checks for this account and I'll let you know."
Send the Senior Ops Supervisor an e-mail with this information:
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Facility
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Account Full Name
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Unit #
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Requests to pay by check. Customer is aware of the 3month minimum pre-pay.​
The business account MUST have a signed agreement and an Emergency Contact
communicated.
If the customer is approved to send checks the Senior Operations Supervisor will make a note on the account and let the FC know so they may reach out to the customer.
If the customer is not approved to send checks the Senior Operations Supervisor will let the Facility Coordinator know and see what other options this customer has or request more information.
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