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Payments

6/10/24

Auto pay is a convenient way to ensure that customer bills are paid on time without them having to worry about it. Setting up auto pay is easy and can be done with just the click of a button and it helps to avoid late fees. Auto pay is beneficial for the customer as well as All Purpose Storage.

This alleviates the need for having to chase down payments from customers who are not set up for auto pay.

Effective 9/23/24 Auto pay is now mandatory for all new rentals. ​

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FC Script: "What credit or debit card would you like to use today? Auto pay processes the first of every month."

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The auto pay section is where you will address failed auto payments. The software will automatically process payments early in the morning on the auto pay date set in the tenant’s profile. If that auto payment fails, you will be notified via the property management software.

 Setting up Auto Pay 

Failed Auto Pay 

Check Payments for Business or Municipal Accounts

12/20/24

Every customer needs to be advised to utilize a credit or debit card when making payments. However business accounts may be allowed to pay by check with a pre-pay minimun month requirement.

If a business or municipaility is claiming that they can not pay using a debit or credit card and you've offered the pre-paid card option, send the account info to Senior Operations Supervisor.
 

Scripting to say to the customer:
"Thank you for your inquiry regarding the method of payment. I will ask my supervisor if we can still accept checks for this account and I'll let you know."

Send the Senior Ops Supervisor an e-mail with this information:

  • Facility

  • Account Full Name

  • Unit #

  • Requests to pay by check. Customer is aware of the 3month minimum pre-pay.​


The business account MUST have a signed agreement and an Emergency Contact
communicated.

If the customer is approved to send checks the Senior Operations Supervisor will make a note on the account and let the FC know so they may reach out to the customer. 

If the customer is not approved to send checks the Senior Operations Supervisor will let the Facility Coordinator know and see what other options this customer has or request more information.

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