​​It is our responsibility to reach out to tenants who fall behind on their financial obligations. To mitigate any potential future liability, it is important to fully document all collection efforts. These efforts may be via e-mail, text and or phone call and via postal service hard copies.

 

Good documentation provides a clear record that every attempt was taken to settle the account. Every note includes a date and time & customer payment commitments.​​​​​​​​​​​​​​​​​​​​

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Call Potential has a Promise to Pay feature that will pause system generated auto collection messages and calls be sure to utilize this feature.​​​

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